Exploring the Relationship between User Empowerment and Enterprise System Success Measures
نویسندگان
چکیده
This paper reports a study designed to investigate the concept of User Empowerment in the context of Enterprise Systems (ES) across three hierarchical levels of management of a higher education organization in Australia. The study focuses on how user empowerment can impact the potential components of Enterprise System Success (ESS) and the employee’s immediate work environment. We have drawn from psychological and user empowerment theories to identify 6 components of empowerment that would, hypothetically, effect the individual's user empowerment experience: (1) meaning; (2) impact; (3) user autonomy; (4) computer self-efficacy; (5) self-determination; and (6) competence. To explore this conceptual user empowerment model, information was gathered from 154 respondents using Oracle Financials. The survey instrument included 55 questions based on the dimensions of psychological empowerment (Spreitzer, Kizilos and Nason 1997), dimensions of user empowerment (Doll, Deng and Metts 2003), and 28 measures of ESS (Sedera, Gable and Chan 2003).
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